Return and Delivery Policy

Last updated: 25 October 2026

This page tells you how delivery works, and when you can return or exchange an abaya.

Delivery

• Payment: cash on delivery. You pay the courier when your parcel arrives.
• Confirmation: we confirm every order by phone or WhatsApp before we send it. Please write your city in your order so we can confirm we deliver there.
• Delivery time: 3 to 5 working days after we confirm your order.
• Delivery charges: Delivery charges depend on your city. We tell you the exact amount when we confirm your order.

Please check your parcel when it arrives. If an abaya is damaged or is not what you ordered, tell us on WhatsApp the same day and send photos.

Returns and exchanges

You can ask for a return or exchange within 7 days of receiving your abaya, in these cases:

• We sent the wrong abaya, colour or size.
• Your abaya arrived damaged or has a fault.
• The size does not fit and you want to exchange it for another size, if that size is in stock.

The abaya must be unworn, unwashed and unaltered, with its original tags and packaging.

We cannot accept abayas that have been worn, washed, altered or damaged after delivery.

How to return or exchange

1. Message us on WhatsApp within 7 days. Send your order number, tell us what is wrong and attach clear photos.
2. We reply and tell you how to send the abaya back.
3. When we receive it and check it, we send your exchange or give your refund.

Return delivery cost and refunds

• If the problem is our mistake (wrong or faulty abaya), we pay for the return delivery.
• If you want to change your size or colour, you pay the delivery cost of the exchange.
• We tell you how and when your refund will reach you when we approve the return.